Shipping Information

All shipments are F.O.B. shipping point. C.I.F. destination shipping can be arranged upon request. Unless otherwise noted, shipping charges are not included in the prices listed on our website.

Because shipping costs can vary widely based on destination, product size, quantity, and delivery conditions, we are happy to obtain freight quotes upon request. To provide an accurate quote, please contact us by phone or email with the following information:

Country
City, State or Province, and ZIP or Postal Code
Product(s) requested and quantities
Delivery location type, such as a commercial address, residential area, farm, construction site, or limited access location (including gated communities)

Unless you request otherwise, we will arrange shipping on your behalf and include the full crating, packaging, and freight costs on your work order so you know your exact shipping charges before finalizing your order. We maintain discounted rates with several freight carriers and strive to offer competitive shipping options. Customers may also choose to arrange their own shipping or pick up orders directly from our facility in Florence, Alabama.

We understand that many of our customers are individual clients who may not be accustomed to receiving freight shipments. We are happy to provide guidance throughout the process and answer any questions to help ensure your delivery experience goes smoothly and without surprises.

Freight Delivery and Damage Inspection

All products shipped by motor freight are carefully boxed or crated and securely fastened to pallets. All shipments must be inspected immediately upon delivery and before signing the freight bill. Responsibility for the product transfers once it leaves our facility.

Please inspect all packaging and contents at the time of delivery. If any damage is visible, it must be clearly noted on the freight bill before signing. Failure to note damage at delivery may affect the ability to file a claim.

If we arranged the shipping and damage is properly documented, we will file the freight damage claim with the carrier. Customer cooperation is required and may include providing photos of the damage, returning damaged products if requested, and allowing carrier inspection of the product and packaging.

If the customer arranges shipping, accepts a shipment without noting damage, or when freight charges are collect, the responsibility for filing any damage claims rests with the customer directly.

Freight Shipping FAQ

What does FOB Shipping Point mean?

All products are shipped FOB Shipping Point, which means ownership and responsibility for the shipment transfer to the customer once the product leaves our facility. We carefully crate and prepare all shipments, but delivery handling is controlled by the freight carrier.

What does CIF mean when shipping is FOB destination?

When shipping is FOB destination with CIF pricing, the shipment is insured in addition to basic carrier liability.

Under FOB destination:

Responsibility for the shipment transfers to you after it arrives at the delivery location.
We handle the freight arrangements and basic transit insurance.

CIF does not change the delivery process:

The driver is not required to unload the truck.
You must have equipment or manpower available to unload.
You must inspect the shipment at delivery and note any damage before signing.
Liftgate service is still optional and still adds an extra charge.

Will the delivery truck be able to access my location?

Delivery locations must be accessible to standard freight trucks. Many shipments arrive on 53 foot tractor trailers, so please ensure there is adequate space for truck access, turning, and parking. If access is restricted, limited, or requires special arrangements, please notify us in advance so this can be noted with the carrier.

Who is responsible for unloading the freight?

The customer is responsible for unloading all products from the delivery truck and moving them to the ground or final location.

Drivers are not required to unload freight.
Customers must provide appropriate equipment (such as a forklift) and or sufficient manpower to unload safely.
If you need the driver to use a lift gate to assist with unloading, a lift gate charge will apply and will be added to your bill.

If you are unsure what equipment or manpower may be needed, please contact us before delivery and we will gladly help you plan ahead.

How long do I have to unload the truck?

For LTL (Less Than Truckload) shipments, freight carriers typically allow 30 minutes for unloading.

If the carrier�s truck or equipment is detained beyond the allotted time due to customer delays, demurrage or detention charges may be assessed by the freight company. Any such charges will be passed along to the customer.

What should I do when my shipment arrives?

Inspect all packages immediately upon delivery and before signing the delivery receipt.

Check crates, boxes, and pallets for visible damage.
Verify that the number of packages matches the delivery paperwork.

What if there is damage or a shortage?

Any damage or shortages must be clearly noted on the delivery receipt before signing.

If damage or a shortage is discovered:

Note it on the freight bill.
Notify the freight carrier immediately.
Contact us right away.

If we arranged the shipping, we will assist you fully with the claims process. Customer cooperation is required, which may include providing photos, retaining packaging, returning damaged products if requested, and allowing carrier inspections.

If damage is not noted at delivery or if the customer arranged shipping, the responsibility for filing freight claims rests with the customer.

What happens if delivery is delayed or refused?

If a freight shipment is delayed, refused, or rescheduled due to customer related issues, the customer will be responsible for any storage fees, redelivery charges, detention fees, or return freight costs imposed by the carrier.

I have never received a freight shipment before. Can you help?

Absolutely. We understand that many of our customers are individual clients who may not be familiar with freight deliveries. Our team is happy to walk you through what to expect, help you determine unloading needs, and answer questions in advance so your delivery goes smoothly and without surprises.

For additional details, please refer to our Ordering Information page or contact us by phone, email, or at the address listed above.